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I hate Blackboard & WebAdvisor
After spending 10 weeks unable to login in either system, with the one specific and bizarre situation where I could login and register for classes, I have now wasted yet another 1/2 hour on the phone with IT at the California Campus. Let's go ahead and call him George.
First, George gave me a password I've never even heard of, instead of say - the one that used to work but now doesn't. So we test that. Repeatedly. How many repeatedlies? more than a dozen. Nothing works.
Secondly, re-reading me the URL doesn't work, George. Re-reading me the other URL doesn't work either, George. (Really, how often does someone need to spell out: "w.w.w.period.b.l.a.c.k.b.o.a.r.d.period.c.h.a.p.m.a.n.period.e.d.u." anyways? Yes, George felt the need to spell Blackboard and Chapman to be REPEATEDLY.
Then George spelled out the WebAdvisor site, too. Repeatedly. Still doesn't work.
I gave up counting the amount of times he reset my password on his end.
Repeatedly is George's thing.
At the very last, George has a braintrust moment and asks what browser I'm using. Firefox, I tell him. "Oh, our system doesn't work with that!" He then tells me which versions of Explorer it works with, so I try two of those (different machines).
Apparently, their system doesn't work with Explorer, either.
Needless to say, the ticket has been escalated.
First, George gave me a password I've never even heard of, instead of say - the one that used to work but now doesn't. So we test that. Repeatedly. How many repeatedlies? more than a dozen. Nothing works.
Secondly, re-reading me the URL doesn't work, George. Re-reading me the other URL doesn't work either, George. (Really, how often does someone need to spell out: "w.w.w.period.b.l.a.c.k.b.o.a.r.d.period.c.h.a.p.m.a.n.period.e.d.u." anyways? Yes, George felt the need to spell Blackboard and Chapman to be REPEATEDLY.
Then George spelled out the WebAdvisor site, too. Repeatedly. Still doesn't work.
I gave up counting the amount of times he reset my password on his end.
Repeatedly is George's thing.
At the very last, George has a braintrust moment and asks what browser I'm using. Firefox, I tell him. "Oh, our system doesn't work with that!" He then tells me which versions of Explorer it works with, so I try two of those (different machines).
Apparently, their system doesn't work with Explorer, either.
Needless to say, the ticket has been escalated.
no subject
in either Firefox, Chrome or IE 8.
As George doesn't seem to have a real clue, try dropping the www portion of the URL and going from there with the last password he gave you.
no subject