And so, I hate UPS

I never use UPS because frankly, it sucks. The Regional center here is over on the mainland up near the Canadian border, so at least 2 hours away each direction. And, of course, I stuck around as long as I could this morning, but had to work and so left at 11 for work. UPS came at 11:39 according to their website. Gods knows they didn't do anything useful like leave a message on my door or anything.

So I called in to see if I could make other arrangements because I'm working first thing tomorrow morning, so their "we'll try again tomorrow" statement won't work. And of course, the company that sings "We love LOGISTICS" has no way to reach their drivers to re-route to my home this afternoon or tomorrow at the bookstore.

Let's recap. The year is 2010, nearly 2011. The Earth is encircled by literally hundreds of communication satellites and UPS, a global shipping company, reports they have ZERO way to contact a driver. Which, of course, is bullshit.

So now I wait an hour for this multi-billion dollar company to contact their Regional office and beg them to either have the driver drop off my packages at the local UPS Store (Update: I'm informed by UPS that the UPS Store is not affiliated with UPS and therefore, they cannot leave packages there for pickup) in Oak Harbor, come to my house when I'm home or drop off at work tomorrow. You know. Logistics.

Update: They've agreed to deliver to the bookstore tomorrow, free of charge. Mercury may be Retrograde, but this Bitch is DIRECT!

Assholes always come in brown

Despite having our house number on EACH side of our driveway and up on the house, the UPS driver left the notice with my neighbor - who granted, hosts our mailbox on his property since we have post boxes on only one side of our street. This is fairly standard here on the Island.

Because my neighbor didn't get home until later, I didn't get that notice until late this evening. Not having that notice, I had called this afternoon and re-routed the packages to work (where I'll be when they attempt a re-deliver). Then UPS called at 9:30pm this evening to ask if I could pick it up tonight - in Burlington! That's 2 hours each way. No. So now we're trying desperately to get first thing delivery tomorrow morning before I go to work. They refuse to deliver to the bookstore where I work and receive UPS packages all day, anyway.

Meanwhile, the damn tracking number status states that I requested and agreed to pick the package up in Burlington. Which I never did. So I ask, where did that information come from? Oh, from the driver. THE ONE I NEVER SAW.

This beggers all logic. If I had seen him, I would have gotten my packages. Capische? But I never did, thus no packages. Therefore, no request and no agreement to pick them up tonight at the regional facility TWO HOURS AWAY! So not only is he incompetent, he's a liar. Which is pretty much our every experience with UPS.

Update: After waiting for a supervisor for over an hour, I think we've managed to get this organized to be re-directed to deliver to the store tomorrow after opening at 10am. *headdesk*