Craftsman Angst

[trystinn]

Some of you will remember my delight in buying a fabulous Craftsman Wet/Dry vac earlier this summer. July 10, 2008 to be exact.

Yeah, smell the air: It broke. No worky anymore. Won't turn on.

So I called the Navy Exchange where I bought it, they said call Craftsman. Who told me to call an Authorized Sears Dealer (obviously, we don't have a Sears on the island). Who told me to call the Navy Exchange again. Who told me they were so busy, they would take my number and call me back.

*headdesk*

Comments

[seastormwitch.livejournal.com]

And that is what passes for customer service these days.

[tryst-inn.livejournal.com]

Yeah, I'm to call back tomorrow morning so they can look up the receipt (the one in my manual somehow got separated).

[rainbear.livejournal.com]

*blink* Wow. Just. Wow. Dad never had an issue with calling Craftsman.. neither have I... Damn. :-/ *hugs*

[tryst-inn.livejournal.com]

I was absolutely shocked. I've tried it in a dozen outlets, I've never even heard of this sort of thing happening with a Craftsman.