The Laptop Saga
Mar. 17th, 2009 11:54 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
trystinnGenerally speaking, I expect certain things from a repair business. If I send or bring something in for you to fix, and you return it saying "it's fixed" I expect it to be fixed.
Silly me.
The problem is simple enough to describe - the wireless connection won't work. Oh, it says it's "Requiring Network Address" but that's as far as it goes. There's no connection made to the internet.
So far we've done all sorts of over the phone tech support, we've replaced the wireless card, we've updated drivers, gone into regedit, etc. and when none of that worked, the laptop was sent into Lenovo to fix the system board. Quick turn around was promised and delivered.
And it came back today, with a lovely little note explaining what they did and stated "all hardware problems are connected". Except they aren't. Same exact problem. Likely as not, Lenovo didn't actually test it to see if it can acquire a Wi-Fi connection. So we made another call to Atlanta, GA and they are sending another box.
This is past annoying. Really.
Silly me.
The problem is simple enough to describe - the wireless connection won't work. Oh, it says it's "Requiring Network Address" but that's as far as it goes. There's no connection made to the internet.
So far we've done all sorts of over the phone tech support, we've replaced the wireless card, we've updated drivers, gone into regedit, etc. and when none of that worked, the laptop was sent into Lenovo to fix the system board. Quick turn around was promised and delivered.
And it came back today, with a lovely little note explaining what they did and stated "all hardware problems are connected". Except they aren't. Same exact problem. Likely as not, Lenovo didn't actually test it to see if it can acquire a Wi-Fi connection. So we made another call to Atlanta, GA and they are sending another box.
This is past annoying. Really.
