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I hate Blackboard & WebAdvisor
Jun. 18th, 2010 03:15 pmAfter spending 10 weeks unable to login in either system, with the one specific and bizarre situation where I could login and register for classes, I have now wasted yet another 1/2 hour on the phone with IT at the California Campus. Let's go ahead and call him George.
First, George gave me a password I've never even heard of, instead of say - the one that used to work but now doesn't. So we test that. Repeatedly. How many repeatedlies? more than a dozen. Nothing works.
Secondly, re-reading me the URL doesn't work, George. Re-reading me the other URL doesn't work either, George. (Really, how often does someone need to spell out: "w.w.w.period.b.l.a.c.k.b.o.a.r.d.period.c.h.a.p.m.a.n.period.e.d.u." anyways? Yes, George felt the need to spell Blackboard and Chapman to be REPEATEDLY.
Then George spelled out the WebAdvisor site, too. Repeatedly. Still doesn't work.
I gave up counting the amount of times he reset my password on his end.
Repeatedly is George's thing.
At the very last, George has a braintrust moment and asks what browser I'm using. Firefox, I tell him. "Oh, our system doesn't work with that!" He then tells me which versions of Explorer it works with, so I try two of those (different machines).
Apparently, their system doesn't work with Explorer, either.
Needless to say, the ticket has been escalated.
First, George gave me a password I've never even heard of, instead of say - the one that used to work but now doesn't. So we test that. Repeatedly. How many repeatedlies? more than a dozen. Nothing works.
Secondly, re-reading me the URL doesn't work, George. Re-reading me the other URL doesn't work either, George. (Really, how often does someone need to spell out: "w.w.w.period.b.l.a.c.k.b.o.a.r.d.period.c.h.a.p.m.a.n.period.e.d.u." anyways? Yes, George felt the need to spell Blackboard and Chapman to be REPEATEDLY.
Then George spelled out the WebAdvisor site, too. Repeatedly. Still doesn't work.
I gave up counting the amount of times he reset my password on his end.
Repeatedly is George's thing.
At the very last, George has a braintrust moment and asks what browser I'm using. Firefox, I tell him. "Oh, our system doesn't work with that!" He then tells me which versions of Explorer it works with, so I try two of those (different machines).
Apparently, their system doesn't work with Explorer, either.
Needless to say, the ticket has been escalated.
