AT&T sucks

[trystinn]

I'd placed a call two weeks ago to AT&T to fix a billing issue for the third time. After the issue was fixed (again), when I asked that a confirmation letter be sent to me as this has been costing us money on every bill, the CSR responded "I fixed it!" and hung up on me. Thankfully, I'd selected that I'd answer the survey before I spoke with him, so I gladly left my opinions.

Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.

This morning's phone call to discuss the issue? 4:51 am.

*seethe*

Comments

[lore-of-lore.livejournal.com]

I agree with wild heart. And make sure to include that all employees should be made aware of time zone differences. My mom once signed us up to do a product testing thing for the Frosted Flakes cereal bars. A couple weeks later the phone rang at 11:30pm and when my dad chewed the guy out, the guy exclaimed "But it's only 8:30pm?!?!" My dad questioned his location and educated him on time zones. I recall a nasty phone call the next morning and coupons arriving in the mail by priority post within 3 days.