AT&T sucks

[trystinn]

I'd placed a call two weeks ago to AT&T to fix a billing issue for the third time. After the issue was fixed (again), when I asked that a confirmation letter be sent to me as this has been costing us money on every bill, the CSR responded "I fixed it!" and hung up on me. Thankfully, I'd selected that I'd answer the survey before I spoke with him, so I gladly left my opinions.

Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.

This morning's phone call to discuss the issue? 4:51 am.

*seethe*

Comments

[wild-heart.livejournal.com]

I guess it's time to write a very nasty letter to corporate, and to let them know that you expect to hear from them at a REASONABLE hour, and not from an anonymous phone number.

Fuckers.

[tryst-inn.livejournal.com]

Oh dear Gods, can you imagine? I've got a SIL in the hospital in labor with my newest niece and I know my MIL wouldn't call me at that hour to announce the birth, only if something went horribly, dangerously wrong.

Not a fun way to start the day. Another 50 F day, btw.

[paigemom.livejournal.com]

Ooookay. Now I'm glad AT&T wasn't an option for us...

[tryst-inn.livejournal.com]

Everything has gone to shit since AT&T bought Cingular. Cingular was actually pretty good to us, and one of the few cell phone companies that work great here.

Needless to say, we'll be switching providers as soon as this contract expires.

[dana3.livejournal.com]

Cingular sucked to work for, whereas AT&T Wireless (with the McCaw mindset) was actually sane (and technologically fun, per my spouse). Cingular was full of technical cowboys who didn't collaborate well. Unfortunately, now that AWS is back under AT&T, the old landline corporate (we R Blue - we don't care, we don't have to) headset is re-rearing its plug-ugly head. None of which excuses the crappy customer service you've received ... but if it makes you feel any better, it's a true thing that the employees aren't treated any better by the CSRs. :P Bleah ...

[dana3.livejournal.com]

... and by the way, YOU will notice that I never suggested AT&T. FWIW, ~we~ don't have AT&T landline. (Do have their cell service, but that's a hubby's-job thing.)

[lore-of-lore.livejournal.com]

I agree with wild heart. And make sure to include that all employees should be made aware of time zone differences. My mom once signed us up to do a product testing thing for the Frosted Flakes cereal bars. A couple weeks later the phone rang at 11:30pm and when my dad chewed the guy out, the guy exclaimed "But it's only 8:30pm?!?!" My dad questioned his location and educated him on time zones. I recall a nasty phone call the next morning and coupons arriving in the mail by priority post within 3 days.

I strongly suggest

[herbmcsidhe.livejournal.com]

Letter to corporate HQ detailing the issue.

Should it occur again, let the first words out of your mouth after "what is your name/employee number?" be "please connect me with a supervisor, you are not paid enough to deal with me today."

I hate dealing with companies over the phone when they block their caller ID, I think it should be illegal for them to do so.