AT&T sucks

[trystinn]

I'd placed a call two weeks ago to AT&T to fix a billing issue for the third time. After the issue was fixed (again), when I asked that a confirmation letter be sent to me as this has been costing us money on every bill, the CSR responded "I fixed it!" and hung up on me. Thankfully, I'd selected that I'd answer the survey before I spoke with him, so I gladly left my opinions.

Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.

This morning's phone call to discuss the issue? 4:51 am.

*seethe*

Comments

[tryst-inn.livejournal.com]

Everything has gone to shit since AT&T bought Cingular. Cingular was actually pretty good to us, and one of the few cell phone companies that work great here.

Needless to say, we'll be switching providers as soon as this contract expires.

[dana3.livejournal.com]

Cingular sucked to work for, whereas AT&T Wireless (with the McCaw mindset) was actually sane (and technologically fun, per my spouse). Cingular was full of technical cowboys who didn't collaborate well. Unfortunately, now that AWS is back under AT&T, the old landline corporate (we R Blue - we don't care, we don't have to) headset is re-rearing its plug-ugly head. None of which excuses the crappy customer service you've received ... but if it makes you feel any better, it's a true thing that the employees aren't treated any better by the CSRs. :P Bleah ...