AT&T sucks
Jun. 11th, 2008 12:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
trystinnI'd placed a call two weeks ago to AT&T to fix a billing issue for the third time. After the issue was fixed (again), when I asked that a confirmation letter be sent to me as this has been costing us money on every bill, the CSR responded "I fixed it!" and hung up on me. Thankfully, I'd selected that I'd answer the survey before I spoke with him, so I gladly left my opinions.
Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.
This morning's phone call to discuss the issue? 4:51 am.
*seethe*
Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.
This morning's phone call to discuss the issue? 4:51 am.
*seethe*
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I strongly suggest
Date: 2008-06-11 09:01 pm (UTC)Should it occur again, let the first words out of your mouth after "what is your name/employee number?" be "please connect me with a supervisor, you are not paid enough to deal with me today."
I hate dealing with companies over the phone when they block their caller ID, I think it should be illegal for them to do so.