AT&T sucks

[trystinn]

I'd placed a call two weeks ago to AT&T to fix a billing issue for the third time. After the issue was fixed (again), when I asked that a confirmation letter be sent to me as this has been costing us money on every bill, the CSR responded "I fixed it!" and hung up on me. Thankfully, I'd selected that I'd answer the survey before I spoke with him, so I gladly left my opinions.

Needless to say, AT&T has been trying to reach me to discuss this CSR's rudeness. Unfortunately, they've been calling me at wacky hours from a number listed as "Unknown". I don't answer Unknowns or Private calls, sorry. Nor do they leave a call back number on the voicemail, just a "sorry we missed you again" message.

This morning's phone call to discuss the issue? 4:51 am.

*seethe*

Comments

[wild-heart.livejournal.com]

I guess it's time to write a very nasty letter to corporate, and to let them know that you expect to hear from them at a REASONABLE hour, and not from an anonymous phone number.

Fuckers.

[tryst-inn.livejournal.com]

Oh dear Gods, can you imagine? I've got a SIL in the hospital in labor with my newest niece and I know my MIL wouldn't call me at that hour to announce the birth, only if something went horribly, dangerously wrong.

Not a fun way to start the day. Another 50 F day, btw.