Today's Annoyance

[trystinn]

I've been trying to clean up a few messes from Josh's accident this summer, mostly with billing mistakes. Radia has been the biggest problem because they are so ridiculously understaffed that all you can do is call and wait 2 business days for a response, only to be asked to get yet another piece of information (they won't do any investigation themselves) then call them back, leave the voicemail, then wait another 2 days for them to call back. No emails, no direct phone numbers. And yes, I've already filed a BBB complaint against them.

Spoke with our insurance company who paid one of the bills Radia is attempting to collect on (the lesser one, 4 months after the appointment), but claims to have not received the other. Really, we're at that level of unprofessionalism that Radia never even bothered to confirm that Geico had the bill to pay.

But the real fun this morning was talking to Geico. I'm going off Josh's notes, which are sparse let me assure you. I didn't yet have the claim number and the only contact number and name I had at Geico turned out to be for property damage. He spent half the call asking "but I don't understand how you got my name and number" and I would once more walk him through: trying to clear this up for an active duty service member, so working from his notes. Your name and number were in them. That call went three times as long due to his incessant "now tell me how did you get my number again?" I am not known for my patience, but I am known for my determination.

Comments

[dragonhearth.livejournal.com]

Yeah well. I used to have Mercury (another insurance co that is cheapcheap cheap) and you know, they were a PITA to deal with too. I have farmer's now, I pay for it, but when I had my accident they took care of everything. Awesome sauce. Plus the fire we had, too. Sometimes you get what you pay for and its not good.

[tryst-inn.livejournal.com]

A lot of our business relationships (including banking) are due to Josh's financial setup before we married. I've tried to change our insurance company, but adding another $500 a year isn't doable and now that there's been this claim, we can't really switch for a few years.

Generally speaking, Geico has been great to us as a military family. The local Geico folks are a bit ditsy, but frankly that goes for most local offices around here. The Island breeds crazy, let me tell you.

[wild-heart.livejournal.com]

We have separate auto and motorcycle insurance. May I suggest Progressive for the bike? They've been terrific to deal with.

Husbands and sparse notes. *sigh* You don't get paid enough for this bullshit.