Today's Annoyance
Nov. 3rd, 2010 10:32 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
trystinnI've been trying to clean up a few messes from Josh's accident this summer, mostly with billing mistakes. Radia has been the biggest problem because they are so ridiculously understaffed that all you can do is call and wait 2 business days for a response, only to be asked to get yet another piece of information (they won't do any investigation themselves) then call them back, leave the voicemail, then wait another 2 days for them to call back. No emails, no direct phone numbers. And yes, I've already filed a BBB complaint against them.
Spoke with our insurance company who paid one of the bills Radia is attempting to collect on (the lesser one, 4 months after the appointment), but claims to have not received the other. Really, we're at that level of unprofessionalism that Radia never even bothered to confirm that Geico had the bill to pay.
But the real fun this morning was talking to Geico. I'm going off Josh's notes, which are sparse let me assure you. I didn't yet have the claim number and the only contact number and name I had at Geico turned out to be for property damage. He spent half the call asking "but I don't understand how you got my name and number" and I would once more walk him through: trying to clear this up for an active duty service member, so working from his notes. Your name and number were in them. That call went three times as long due to his incessant "now tell me how did you get my number again?" I am not known for my patience, but I am known for my determination.
Spoke with our insurance company who paid one of the bills Radia is attempting to collect on (the lesser one, 4 months after the appointment), but claims to have not received the other. Really, we're at that level of unprofessionalism that Radia never even bothered to confirm that Geico had the bill to pay.
But the real fun this morning was talking to Geico. I'm going off Josh's notes, which are sparse let me assure you. I didn't yet have the claim number and the only contact number and name I had at Geico turned out to be for property damage. He spent half the call asking "but I don't understand how you got my name and number" and I would once more walk him through: trying to clear this up for an active duty service member, so working from his notes. Your name and number were in them. That call went three times as long due to his incessant "now tell me how did you get my number again?" I am not known for my patience, but I am known for my determination.
